Terms and Conditions – Sense Rituals
1. Booking and Confirmation
Appointments must be booked in advance through the website. A confirmation email will be sent once the booking is
successfully processed. Please ensure your contact details are accurate.
2. Consultation Form
All clients are required to complete a digital consultation form prior to their first session. This ensures your treatment is
tailored to your needs and medical history.
3. Health Conditions and GP Approval
Clients with serious health conditions may be required to provide GP approval prior to treatment. This helps ensure
your safety and suitability for massage therapy.
4. Cancellations and Refunds
To avoid charges, cancellations must be made at least 48 hours in advance. Cancellations made with less than 24
hours’ notice will incur a 50% charge. No-shows will be charged the full amount.
5. Rescheduling
You may reschedule your appointment with at least 24 hours’ notice via the booking system, WhatsApp, or email.
Please do not use social media for cancellations or rescheduling.
6. Therapist Right to Refuse Treatment
The therapist reserves the right to refuse treatment in cases of inappropriate behavior, health concerns, or if the
environment is deemed unsuitable for therapy.
7. Environment and Access
As services are provided in the client’s home, please ensure a quiet, safe, and clean environment with enough space
for the massage table and equipment.
8. Privacy and Data Protection
All personal information is handled in accordance with UK GDPR regulations. Your data will be kept confidential and
used solely for treatment purposes.
9. Payments
Payments can be made via debit/credit card, Apple Pay, or other options available on the website. Full payment is
required at the time of booking.
10. Service Area
Appointments are available in Earl’s Court, Kensington, Chelsea, High Street Kensington, South Kensington,
Knightsbridge, Notting Hill, Holland Park, Fulham, and Gloucester Road. If you’re based further away, please contact
us to discuss availability and travel fees.
11. Communication
For any questions or adjustments, feel free to contact the therapist via WhatsApp or email. Direct communication
ensures your session is managed with care and efficiency